Thursday, October 23, 2008

Zoya Products Update - Packaging Discrepancy Explained

Edit: I received an e-mail this morning from the Art of Beauty (company that makes Zoya) PR person Della regarding this post. She put me in contact with Leo Reyzis, Vice President of the company. He explained that the discrepancy in labelling (the BOX is correct) comes from using existing stock of bottles and tubes. Both products were reformulated around 11 months ago to eliminate the questionable ingredients, but that they still had a container inventory of approximately 2 million. Instead of disposing of this stock, they are using it up. Leo said that only some of the colors use these old containers. Wouldn't you know The Princess would buy just the right one?

Leo did say that the Zoya lip gloss line is Paraben Free, but they are not advertising as such until they use up their old stock of containers. I did ask him to put up a blurb on their website explaining that they are using up their old stock and to reassure customers that the products they are receiving match the ingredients on the box. I think that is a very reasonable request. I know I am probably the only person on the planet to notice the discrepancy, much less complain about it, but I feel that it is important for consumers to read labels and call companies out when they identify problems.

I applaud Zoya and Art of Beauty on several levels:
  • The decision to remove Parabens and Camphor from the Zoya products.
  • Paying attention to what customers are saying about them on the web.
  • The proactive contact from their PR and VP.
  • Taking the time to explain the issue to a single, disgruntled customer.
  • Using up existing container stock instead of disposing of in landfills.
  • Hopefully - listening to the single, disgruntled customer and adding information to the website so that other customers will not share my experience.
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My head is spinning! I was taking photos of a package I received from Zoya today to do a review on their products. I bought one of their Zoya Color Cubes which contains a mini nail polish and lip gloss. They don't list their ingredients on the Zoya.com website, so I was taking a chance. On the BOX that contains these, there are no bad ingredients listed for the lip gloss. On the TUBE however, it lists FIVE Parabens! Um, wouldn't this be considered deceptive advertising practices? What's listed on the box is NOT what's inside.

You can't see the back of this tube of lip gloss or the nail polish through the packaging, you have to take the ingredients list on the BOX at face value. I called the customer service line, but they were already closed. I am waiting to speak with someone at the company before I lodge a complaint with the FTC.

Not only does the lip gloss ingredients not match what is on the box, neither does the nail polish. It contains a form of CAMPHOR. Considering this revelation, I would recommend NOT buying any of the Zoya products. We have no way to be certain exactly what is actually in the container. What you see is NOT what you get.

Zoya Professional Laquer:

BOX Ingredients:
"Formaldehyde, Tolune, Dibutyl, Phthalate and Camphor Free formula"
Butyl Acetate, Propyl Acetate, Ethyl Acetate, Nitrocellulose, Isopropyl Alcohol, Sterlkonium Hectroite, Benzophenone 1, Titanitum Dioxide. May contain D&C Red #6, Iron Oxide, Ferric Ammonium Ferrocyanide Red #7.

BOTTLE Ingredients:
Butyl Acetate, Propyl Acetate, Ethyl Acetate, Nitrocellulose, Isopropyl Alcohol, Polyester Resin Camphor, Sterlkonium Hectroite, Benzophenone 1, Titanitum Dioxide. May contain D&C Red #6, Iron Oxide, Ferric Ammonium Ferrocyanide Red #7.

Hot Lips Glossy Lip Balm
BOX Ingredients:
Polybutene, Octylodecanol, Polydecene, Microcrystalline Wax, Flavor, Saccharin, Hydrogenated Polyisobutene, Palmitic Acid, Tocopheryl Acetate, May contain: Mica, Titanium Dioxide, Iron Oxide, Red 6 Lake, Red 7 Lake, Yellow 5 Lake, Blue 1 Lake, Maganese Violet, Ultramarines, Carmine.

TUBE Ingredients:
Polybutene, Octylodecanol, Polydecene, Microcrystalline Wax, Flavor, Saccharin, Hydrogenated Polyisobutene, Palmitic Acid, Tocopheryl Acetate, Phenoxyethanol, Methylparaben, Ethylparaben, Propylparaben, Butylparaben, Isobutylparaben. May contain: Mica, Titanium Dioxide, Iron Oxide, Red 6 Lake, Red 7 Lake, Yellow 5 Lake, Blue 1 Lake, Maganese Violet, Ultramarines, Carmine.

"Phenoxyethanol is a preservative that is primarily used in cosmetics and medications. It also can depress the central nervous system and may cause vomiting and diarrhea...." This is directly taken from an FDA warning regarding a cream used by nursing mothers. Okay, so the FDA tells us not to use a cream because this chemical can be dangerous to babies, but Zoya wants us to smear it on our mouths?

1 comment:

  1. Hi, I have a question about phenoxyethanol: Putting it in lip lacquer. But what do you think about putting it in lotions & cleansers? CVS's "natural" line has phenoxyethanol in several products, including body lotion and body wash. Obviously it's going to be more dangerous on lips - or on a nursing mom's nipples - but should we be putting it on our skin? What do you think?

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